Refund & Cancellation Policy

1. 7-Day Subscription Refund Guarantee

If you purchase a Pro Plan (₹399/mo), Pro Plus Plan (₹999/mo), or Trio Pass (₹299/mo) and feel that our study mentorship tools do not meet your expectations, you are eligible for a 100% full refund within 7 calendar days of purchase, provided:

• Your refund request is submitted within 7 days of the payment timestamp.
• You have consumed fewer than 150 study credits from your plan balance.
• No fraudulent or terms-of-service violation activity was associated with your account.

2. Instant Study Credit Top-Up Add-On Packs

Instant Credit Top-Up Add-On Packs (Quick Boost ₹49, Best Value ₹199, Mega Pack ₹399) represent immediate digital allocations of cloud computing capacity.

• Unused Top-Ups: Eligible for a full refund within 48 hours of purchase if 0 credits have been consumed.
• Partially Used Top-Ups: Once any credit from a top-up pack is used for mentorship queries, video calls, or test generation, the top-up pack becomes non-refundable.

3. Duplicate Charges & Failed Payments

In case of payment gateway timeouts, network delays, or accidental duplicate debits through Razorpay, UPI, or NetBanking:

• Duplicate charges for the same order ID are automatically detected and refunded within 24 to 48 hours.
• If your account was debited but your plan/credits were not updated, please email support@bharatprepai.com with your transaction reference for manual credit assignment or refund.

4. Refund Processing Timelines & Methods

Approved refunds are credited directly back to the original source payment method (UPI, Debit/Credit Card, Bank Account, or Digital Wallet via Razorpay API) within 5 to 7 business days depending on your bank's clearance cycles.